Purchasing and downloading

Unused balance expiry

Account balance not spent in 3 years will expire

Written by Ieva Andriuleviciute
Updated over a week ago

How to use keyboard shortcuts for downloading items?

List of download shortcuts

Written by Bianka Simonidesová
Updated over a week ago

Why do you need to confirm your payment on Iconfinder?

3D Secure for payments on Iconfinder

Written by Monica Matei
Updated over a week ago

What are credits?

Credits are Iconfinder's own currency and can be used to download icons and illustrations.

Written by Monica Matei
Updated over a week ago

The file is blurry/pixellated

What to do if the file you downloaded looks small and low quality

Written by Monica Matei
Updated over a week ago

Problem with AI icon file

Icon in AI format has a black fill

Written by Monica Matei
Updated over a week ago

Supported payment methods

How to pay for icons on Iconfinder

Written by Monica Matei
Updated over a week ago

What file format is suitable for your intended use?

What is the best file format depending on your intended use?

Written by Monica Matei
Updated over a week ago

Where to find previously downloaded/ purchased items?

Written by Monica Matei
Updated over a week ago

Can you buy items without having a subscription?

Written by Monica Matei
Updated over a week ago

Where to find receipts / invoices for your purchases?

Written by Monica Matei
Updated over a week ago

For how long can you use the items downloaded from Iconfinder?

You can use the icons or illustrations forever

Written by Monica Matei
Updated over a week ago

How to download the Iconjar format?

Written by Monica Matei
Updated over a week ago

How to redeem a gift card?

Gift-cards, coupon codes, robo-codes, discount codes, promo codes

Written by Monica Matei
Updated over a week ago

What if an item you purchased is broken or corrupted?

Written by Monica Matei
Updated over a week ago

Double-charged for the same item: What to do?

Written by Monica Matei
Updated over a week ago

Why does Iconfinder need your VAT number?

Written by Monica Matei
Updated over a week ago

For European companies: Do Iconfinder invoices include a reverse charge for VAT?

Tax information

Written by Monica Matei
Updated over a week ago

Is Iconfinder PCI compliant?

Written by Monica Matei
Updated over a week ago