While buying on Iconfinder or being charged for the renewal of your Pro subscription, some payments may be unsuccessful. If this happens, Iconfinder will return an error code that informs you what the problem with your credit card might be. Please visit the article on Reasons why credit card payments fail for more information.
For subscriptions, Iconfinder will retry the charge a few times during 30 days. If we don't succeed at renewing your subscription, it will become paused. Read more about Paused subscription and about our Policy for unpaid subscription periods.
The "transaction blocked" error (also known as "do not honor")
This is a very generic decline code which gives little information about what the problem with the card is. Some banks use this code (also known as 'Do not honor') to cover up for many possible reasons, but do not want to disclose to merchants what the exact issue is.
In some cases, the card may have insufficient funds. In other cases, the payment is flagged as 'unrecognised' or 'unsafe'. This could happen because Iconfinder is a company registered in Denmark, so it might be that your bank does not authorise payments to foreign companies. Our prices are in USD, which can also trigger a decline due to payments in other currencies than your own. Another reason could be that the payment to Iconfinder is outside of your normal spending habits.
Solution: If you get this error, you need to contact your bank, ask for more information, and cooperate with your bank to allow future payments for Iconfinder. You need to tell your bank that Iconfinder is a trustworthy merchant, so they can allow payments to us. Otherwise, you can add a new card to your Payment settings. and retry the payment. Contact customer support if you want to use another payment method.
If the bank requests more information about Iconfinder, you can use the below:
Name and address
Højbro Plads 10
Payments informationIconfinder Pro subscriptions are automatically billed from your credit card.
All prices are in USD.
Our payment provider is Stripe, Inc.