This article explains what happens with your subscription in case your card stops working and we are not able to successfully charge it.
Why credit cards fail
Credit cards (or debit, for that matter), can sometimes fail. Some reasons for this could be that the card has expired, there are insufficient funds, or your bank blocked the payment because it was either not recognised or judged unsafe. It could be that the bank consider the payment to Iconfinder to fall outside of your normal spending habits. Or it could be that your bank does not allow automatic payments in USD, or that your bank blocks Iconfinder because it is not a local company in your country (Iconfinder is based in Denmark - address and VAT number are found on our About page).
To understand this issue better, we have written a separate article that contains more information on the Reasons why credit card payments fail.
What happens with the subscription
Monthly subscriptions are renewed every 30 days (for annual subscriptions, the renewals happen every 12 months). When the time to renew the subscription comes, we try to bill the card that you have saved on your Iconfinder Payment settings.
If the card is billed correctly, your subscription is successfully renewed. However, if the payment fails, what will happen with your subscription?
When we are not able to bill your card on the day your subscription is due to renew, we keep trying to bill your card at a later time. Despite of the unpaid period, our subscription is still functional and your credits get refilled as usually. You can continue downloading icons and using the subscription normally.
How often do we retry billing your card?
We first try on the first day of the new subscription month. If the card fails, we try again after 2 days. If this try also fails, we try again the next Friday or Monday. If the 3rd attempt also fails, we keep trying to bill your card once per week until day 30 of the subscription period. In the meantime, if the card did not work for 14 days, we send you an email about it, where we ask you to add a new credit card.
If 30 days have passed and we could not renew your subscription
If we could not charge you for the entire subscription period, we put your subscription on pause. Having a paused subscription means that you cannot download icons until you enter a new credit card and we bill you for the missing payment. Read more about Paused subscriptions.
What happens when you enter a new credit card
If you enter a new card within the 30 days from the failed payment (while your subscription is still functional), we will charge your card for that subscription period. If you have not used any of the credits you have received, they will roll over for the next months.
If your subscription is paused (meaning that we could not bill in within 30 days) and you enter a new card, we will bill you for the unpaid period plus the new period (corresponding to the following 30 days). In other words, the card will be billed for the past unpaid period and the new period. All credits that are unused are rolled over for future months.
Read about Roll-over of unused downloads.
What happens if you cancel your subscription
It depends on whether you have made downloads during the unpaid subscription period.
If you have not made any downloads
If you cancel when you have made no downloads, the new credits will be removed from your account and we will not bill you for the unpaid month. For example, if you were on the Pro Starter plan and have not used any of the 50 downloads, they will be removed from your account when you cancel. For Pro Unlimited, if you have made no downloads and you cancel, you won't be charged for the outstanding payment.
If you have made downloads
If you cancel after you have made downloads, you will still need to pay for the unpaid period that you have used. We will continue trying to bill your card during one month for the price of the unpaid period.
Read about How to cancel your subscription.