In rare cases, a payment with a credit card (or debit, for that matter) might fail. A failed payment means that you have tried to pay on Iconfinder or we have tried to charge your card (only for automatic subscriptions) and the payment was not successful

Credit cards are connected to bank accounts. When a payment with credit card is not successful, nothing is withdrawn from your bank account. Instead, your bank returns an error code - also called decline code - which gives more information about the failed charge attempt. 

Failed payments can happen for a variety of reasons. Banks have many security systems in place that evaluate all payment attempts. The criteria that banks use to evaluate payments change constantly. A card that was successful before may fail due to banks' overzealous and ever-changing security checks.

For subscriptions, Iconfinder will retry the charge a few times during 30 days. If we don't succeed at renewing your subscription, it will become paused. Read more about Paused subscription and about our Policy for unpaid subscription periods

Below, we list the most common decline codes, we explain what they mean, and we give tips on how to fix them, so that future payments on Iconfinder can be successful. 

Transaction blocked error

This is a very generic decline code which gives little information about what the problem with the card is. Some banks use this code (also known as 'Do not honor') to cover up for many possible reasons, but do not want to disclose to merchants what the exact issue is. 

In some cases, the card may have insufficient funds. In other cases, the payment is flagged as 'unrecognised' or 'unsafe'. This could happen because Iconfinder is a company registered in Denmark, so it might be that your bank does not authorise payments to foreign companies. Our prices are in USD, which can also trigger a decline due to payments in other currencies than your own. Another reason could be that the payment to Iconfinder is outside of your normal spending habits.

Solution: If you get this error, you need to contact your bank, ask for more information, and cooperate with your bank to allow future payments for Iconfinder. You need to tell your bank that Iconfinder is a trustworthy merchant, so they can allow payments to us. Otherwise, you can add a new card to your Payment settings. and retry the payment. Contact customer support if you want to use another payment method. 

If the bank requests more information about Iconfinder, you can use the below: 

Name and address
Iconfinder ApS
Højbro Plads 10
DK-1200 Copenhagen
Denmark
VAT: DK-33779437

Payments information
Iconfinder Pro subscriptions are automatically billed from your credit card.
All prices are in USD.
Our payment provider is Stripe, Inc. 

Read more about the Transaction blocked error

Card declined error 

This is again a generic decline code that does not give any concrete information about why a payment was unsuccessful. It may be because of insufficient funds on the card or because the payment was flagged by your bank as 'unrecognised' or 'unsafe'. This could happen because Iconfinder is a company registered in Denmark, so it might be that your bank does not authorise payments to foreign companies. Our prices are in USD, which can also trigger a decline due to payments in other currencies than your own. Another reason could be that the payment to Iconfinder is outside of your normal spending habits.

Another reason why you might get this error is that the card you are trying to use has been reported as either lost or stolen. 

Solution: Contact your bank to find out why exactly the payment was not allowed. Cooperate with the bank to allow future payments to Iconfinder by confirming that this is an authorised payment and that we are a trustworthy merchant. 

Otherwise, or if you know that the card has been lost or stolen, you can add a new card to your Payment settings. and retry the payment. Contact customer support if you want to use another payment method. 

If the bank requests more information about Iconfinder, you can use the below: 

Name and address
Iconfinder ApS
Højbro Plads 10
DK-1200 Copenhagen
Denmark
VAT: DK-33779437

Payments information
Iconfinder Pro subscriptions are automatically billed from your credit card.
All prices are in USD.
Our payment provider is Stripe, Inc. 

Read more about the Card declined error

Insufficient funds error

This means that there is not enough money available in your bank account to pay for your purchase or subscription on Iconfinder. In other words, what you are trying to buy costs more than what you have in your bank account. 

Solution: Refill the funds on your bank account in order to fix this error. 

Read more about the Insufficient funds error

Card expired error

The card that you were trying to pay with is expired. 

Solution: Retry the payment with another card by adding it to your Payment settings. Contact customer support if you want to use another payment method. 

Read more about the Card expired error. 

Incorrect card number error 

If you are trying to buy icons, this means that you have entered your credit card number incorrectly. If this is an automatic payment for a Pro subscription, then it means that the card details you have saved on your Iconfinder account are no longer correct. This can happen if your card details have been updated by your bank after you have added the card to Iconfinder, which caused for the card on Iconfinder to have an incorrect number. 

Solution: Please update your card details on Iconfinder by going to Payment settings. Contact customer support if you want to use another payment method. 

Read more about the Incorrect card number error.

Processing error

An error occurred while processing the card. 

Solution: Try to make the payment again. If it still cannot be processed, try again later. Alternatively, try adding a new card to your Payment settings. If the problem persists, contact customer support.

Read more about the Processing error

In case the problem with your credit card still continues after you have tried the solutions described above, please contact Iconfinder customer support

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