When you subscribe to one of our subscription plans, the subscription will automatically renew. If you want to avoid being automatically charged for a new billing period, make sure to cancel your subscription before the end of the current billing period.
To unsubscribe, go to Your account page and click the Cancel subscription button. Read more about How to cancel your subscription/unsubscribe.
As a rule, you can be refunded for the current billing period if you did not download any icons after your subscription was renewed. For annual subscriptions, you should request the refund within 30 days from the date of the subscription renewal.
❗ Note: You can be refunded ONLY for the current billing period. Retrospective refunds are not possible.
❗ Note that all accumulated downloads in your account will be removed once you are refunded.
You cannot refund any prepayments even if you did not use it to purchase any icons. Unused credits will expire if not spent after 3 years from the moment the prepayment was made.
You will be refunded in situations when you are charged incorrectly due to technical problems and in case of fraudulent payments.
You are not eligible for any refunds in cases when we terminate your account due to the breach of our Terms of service.
To contact our team, send us an email to firstname.lastname@example.org.