In rare cases, our icon upload tool might fail and you will get an error message when trying to upload a new icon set to your Iconfinder account.
There could be many reasons why the upload is failing. One of the most common issues is that there might be something wrong with the files in your set.
Make sure to meet our Technical requirements
Are all your icons meeting our Technical requirements? We only accept icons in SVG format. The set needs to have a minimum of 10 icons and a maximum of 250 icons.
Make sure the SVG files contain no image data
The normal SVG contains only mathematical data (vector), as shown below.
When the SVG contains image data, the code will look like the below screenshot. The selected code corresponds to image data.
A symptom that your SVG contains image data is that your file is large. Image data means that a part of the icon is not vector, which can cause problems when scaling the icon. This produces an error when uploading those icons to Iconfinder.
Make sure to set the export settings of your graphic design software to not include any image data in your SVG file. You can check the SVG code in any code editor.
Pay attention to the file names
File names are taken by our upload flow and transformed directly into tags. There are some rules about what tags are accepted and which are not, so this can generate some problems when uploading icon files that have certain file names.
When all icons are named in a similar way with only slight differences, our system tries to bundle them together and the upload might fail. For example, if your icons are called: "Web-1", "Web-2", "Web-3" and so on, then you might have issues when uploading them to Iconfinder. Make sure to give each file a distinct name.
Also, try not to use non-English characters in file names. These will cause the upload of some icons to fail.
If all seems ok but icons won't upload
If the icons look ok and still will not upload, please contact us at email@example.com including the following details in your email:
- What format the icons are in: SVG, PNG etc.
- What software you used to create the icons.
- How many icons you were trying to upload.
- Which browser you were using.
- You can also send the icons in a ZIP archive attached to your email.
Our support team will get back to you as soon as possible.